Get In Touch

Contact Us

We're here to help with any questions about bookings, services, or general inquiries

Call Us

Customer Service

+977-1-4111234

Reservations

+977-1-4111235

Business Hours

Monday - Friday

8:00 AM - 8:00 PM

Saturday - Sunday

9:00 AM - 6:00 PM

Send Us a Message

Head Office

Tribhuvan International Airport
Kathmandu 44600
Nepal

Regional Office - Bangkok

Suvarnabhumi Airport
Bangkok 10540
Thailand

Regional Office - Dubai

Dubai International Airport
Dubai 185104
United Arab Emirates

Frequently Asked Questions

Quick answers to common questions

How early should I arrive at the airport?

We recommend arriving at least 2 hours before international flights and 1 hour before domestic flights. This allows sufficient time for check-in, security screening, and boarding.

What is your baggage allowance?

Economy class passengers are allowed 2 pieces of 23kg checked baggage and 7kg carry-on. Business class passengers get 3 pieces of 32kg checked baggage and 10kg carry-on.

Can I change or cancel my booking?

Yes, you can change or cancel your booking through our Manage Booking page. Fees may apply depending on your fare type and how close to departure you make changes.

Do you offer special meals?

Yes, we offer various special meal options including vegetarian, vegan, gluten-free, and religious dietary requirements. Please request special meals at least 24 hours before departure.

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